TERMS & CONDITIONS
Original artwork / limited edition print – Your artwork is delicate. It is carefully and professionally packaged and sealed in protective packaging for safe shipping.
PLEASE NOTE: Once an order is placed and paid for, it is considered final and no amendments or cancellations can be made.
Depending on the location, size and weight, shipping will be calculated at the time of purchase and added to the payment. This is Sarka will use variety of couriers depending on the size and nature of the item purchased, Australia Post, Fastway Couriers, TNT, DHL or Pack ‘n’ Send will also be used.
- Once an item has been dispatched, you will be notified via email with your tracking information.
- Please be mindful that you are responsible for tracking your own parcel, failure to collect your parcel from your local post outlet will result in your parcel being returned to us, upon which you will need to cover the costs of re-postage of your Parcel.
- All parcels require a signature on delivery, to ensure parcel has been received.
- When a request is made for a parcel to be delivered and left unattended you acknowledge that This is Sarka and their Representatives will not be liable in any way for any loss or damage to the parcel, left in accordance with this authority.
- Australian delivery times vary depending on your location and chosen shipping option, once an order is received, fully paid for it will be dispatched within 7 business days.
- As a suggested guide Standard Post will generally arrive in 5-6 business days.
- This is Sarka does not guarantee any delivery times as sometimes things beyond our control occur, and the above delivery time frames are a suggestion only.
- If your parcel has not been received within this time-frame please email us on the below so that we may investigate further – email@example.com
*PLEASE NOTE THAT AT PERIODS WHEN WE EXPERIENCE AN INCREASE OF ORDERS (E.G CHRISTMAS OR DURING A SALE PERIOD) DISPATCH TIMES MAY BE LONGER THAN USUAL AND WE THANK YOU IN ADVANCE FOR YOUR PATIENCE)
- No returns will be accepted without verification from This is Sarka that we have approved the return.
- All returns must be requested within 24hrs from receipt of parcel.
- Sale items cannot be returned or exchanged, all ‘sale’ purchases are final.
- Damaged items must be reported within 24hrs from receipt of parcel (this is due to a strict time frame within our freight service for any freight insurance claims to be lodged).
- All returns must be finalised and posted back to us within 5 working days of your receipt of order.
- Please note This is Sarka does not offer exchange or return of product for change of mind so please shop carefully.
- If you have received an item that is faulty or not what you ordered, you may apply for a credit note or exchange, provided that we are satisfied that an error was made in consignment of the item purchased or that a fault has occurred prior to the item being delivered to you.
- In the case of returns or exchange where This is Sarka are at fault, This is Sarka will pay the shipping costs for returning the faulty or incorrect item to This is Sarka and for dispatching the replacement item to you.
- This is Sarka will not be liable for items broken in return transit due to inappropriate packaging on your behalf. All items being returned to us remain your property until received by us.
- In the case of returns we do not offer cash refunds on any items purchased on thisissarka.com.au and will only provide you with a credit note/exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issue you a credit note where applicable.
- Any deliveries received that are damaged and/or faulty must be reported to us within 24hrs of receipt of your parcel. This is due to strict insurance policies within our courier & suppliers T&C’s, meaning we have a short window period to report this on to them.
- Please send an image depicting the damage and/or fault with your name, order number and contact number through to the following email address – firstname.lastname@example.org
- Once your email has been reviewed, we will contact you and when possible to arrange for a replacement to be sent to you, if a replacement piece is not available we will seek an alternative resolution.
RETURN TO SENDER PARCELS
If a parcel is unable to be delivered to you due to an error where you are at fault E.G Incorrect details provided to us or failure to collect your parcel at your local depot, This is Sarka will not be liable for re-postage of your order. If you wish to have the parcel re-delivered you will need to cover the cost of re-delivery to your address. We do not offer cash refunds on any items purchased on thisissarka.com.au and will only provide you with a credit note.
This is Sarka reserves the right to cancel any order for an Original Work of Art or Printed Work placed via thisissarka.com.au, if This is Sarka determines, in it’s sole discretion, that the item is mispriced, out of stock, discontinued, or otherwise unavailable at the price listed via the website. If This is Sarka cancels an order placed via the website, This is Sarka will send you an email confirmation of such cancellation and you will not be charged for your order.
AGREEMENT OF TERMS
By placing an order with thisissarka.com.au you are agreeing to the above Terms and Conditions. These Terms and Conditions are subject to change at any time.
PRE ORDER AND CANCELLATIONS
There are times when items will be pre-ordered. We require a 50% deposit for all pre-orders. This deposit is non-refundable. If you do change your mind before your item arrives, we need you to do this within 5 business days. A credit note will be applied as no refunds are accepted.
PRIVACY INFORMATION AND SECURITY
Online purchases with This is Sarka are processed using the secure services of Stripe. For information regarding Stripes privacy policies, please visit their respective websites.
All information provided to This is Sarka in the course of conducting our business is regarded as strictly confidential and is managed in accordance with Australian law. In the course of making purchases online you will be asked to provide certain personal information such as your name, address, telephone number, email address and credit card number. This information is stored internally by This is Sarka in secure information systems.
This is Sarka employs appropriate technical and managerial practices to ensure the security of all information and to prevent unauthorised access or disclosure of all personally identifiable information. This is Sarka will not sell, rent or disclose the information provided by you unless required to by law. We may however provide certain necessary information to third party service providers or contractors who assist This is Sarka to provide you with particular services.
This is Sarka reserves the right to update its privacy and information security policy as necessary in response to any changes in business practices or any other as yet unforeseen circumstances. Any changes made will be posted on this section of our website.
If you have any questions in relation to any part of this policy or our terms and conditions please contact us at email@example.com
Please note that at times of high traffic on our website, our inventory levels may become incorrect. Please note that items held in your shopping cart are not reserved and may still be purchased by other customers. A sale is not final until you have processed payment and received a confirmation of order, however on very rare occasions double sales do sometimes occur. In such circumstances This is Sarka reserves the right to cancel any orders that we are unable to fulfil and will process a full refund of your order. We apologise in advance if this happens to you and thank you in advance for your understanding.
All of the original artwork on This is Sarka is hand painted and may have slight flaws and imperfections, which makes them one of a kind in our minds. This is Sarka does its best to photograph and display all of our products to be as true to the image as possible.
This is Sarka does not provide warranties of any kind, on any of its products or on any information provided on the thisissarka.com.au website. Whilst This is Sarka strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.
Neither This is Sarka, nor its employees, agents or contractors are not liable for any damages whatsoever arising out of, or in any way related to the use of this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
All images contained on the thisissarka.com.au website remain the property of This is Sarka and cannot be used without written permission.